Welcome to RaakMedics. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website raakmedics.co.uk, particularly in relation to UCAT preparation and related services. Please read this policy carefully.

1. Who We Are  

We are RaakMedics, a UK-based organisation providing information and preparation resources for the University Clinical Aptitude Test (UCAT). For the purposes of UK data protection laws, we are the “data controller” of your personal data.

Contact:
Email: info@raakmedics.co.uk
Address: 92 Writtle Rd, Chelmsford CM1 3BU, UK

2. What Data We Collect  

We may collect and process the following personal data:

a. Personal Information  

• Full name

• Email address

• Contact number (if provided)

• Location (if applicable)

b. Technical Data  

• IP address

• Browser type and version

• Operating system

• Referral URL

• Cookie data

c. Usage Data  

• Pages visited

• Time spent on pages (if applicable)

• Clicks and interactions (if applicable)

d. Marketing Data  

• Preferences in receiving marketing from us

• Communication preferences

3. How We Use Your Data  

We use your personal data to:

• Provide and manage access to our services

• Communicate with you (e.g. updates, newsletters)

• Improve user experience and site functionality

• Monitor site usage and performance

• Comply with legal obligations

• Send you relevant marketing (if you opt in)

4. Legal Basis for Processing  

We rely on the following legal bases under the UK GDPR:

• Consent – when you subscribe to a newsletter or agree to cookies

• Contract – to provide services you request

• Legal obligation – for compliance with laws

• Legitimate interests – to improve our services and secure our website

5. Data Sharing and Third Parties  

We do not sell your data. We may share your data with:

• Website hosting and analytics providers (e.g. Google Analytics)

• Email marketing services (if applicable)

• Legal or regulatory authorities where required

All third-party service providers are required to handle your data securely and only for the purposes we specify.

6. Cookies  

We use cookies to enhance user experience and collect analytics data. You will be prompted to accept or manage cookie preferences when you visit our website.

7. How We Store Your Data  

Your data is stored securely in the UK or EEA. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

8. Data Retention  

We keep your personal data only as long as necessary for the purposes we collected it, including any legal, accounting, or reporting requirements.

9. Your Rights  

Under the UK GDPR, you have rights including:

• Access to your data

• Correction of inaccurate data

• Erasure (“right to be forgotten”)

• Restriction or objection to processing

• Data portability

• Withdrawal of consent (where applicable)

To exercise these rights, contact us at info@raakmedics.co.uk.

10. Children’s Privacy  

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent.

11. Changes to This Policy  

We may update this policy from time to time. We will notify you of any significant changes on our website or via email.

12. Contact Us  

If you have questions or concerns about this Privacy Policy, contact us at:
Email: info@raakmedics.co.uk
Address: 92 Writtle Rd, Chelmsford CM1 3BU, UK